FAQ
📦 Orders & Shipping
How long does it take to process my order?
All orders are processed within 1–3 business days after payment is confirmed, Monday through Saturday. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
How long will delivery take?
US orders typically arrive within 5–8 business days after processing. Expedited (3–5 days) and Express (1–2 days) options are available at checkout.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking to update. You can also visit our Order Tracking page anytime.
Can I change or cancel my order?
Orders can be modified or canceled within 2 hours of placement. After that window, the order may already be in processing. Email support@skygong.com immediately with your order number.
Do you ship internationally?
We currently ship within the contiguous United States only. We do not offer international shipping at this time.
My order shows "Delivered" but I have not received it. What should I do?
Check with neighbors and your building's front desk first. Then contact the carrier directly with your tracking number. If still missing after 3 business days, email support@skygong.com with your order number.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery on uninflated, unused items in original packaging with all parts and accessories included. Items that have been inflated and used in water are not eligible for return. See our full Refund Policy for details.
Can I return an item after inflating it?
No — once inflated and used in water, items are not eligible for return for hygiene and safety reasons, unless they arrived defective, damaged, or incorrect. We recommend inspecting all items carefully before inflating.
How do I start a return?
Email support@skygong.com with your order number and reason for return. Our team will respond within 1–2 business days with return instructions if approved. Do not ship items back without prior approval.
Who pays for return shipping?
If your item arrived damaged, defective, or incorrect, SkyGong covers return shipping. For change of mind or size returns on uninflated items, return shipping is the customer's responsibility.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.
My item arrived with missing parts. What do I do?
Contact us within 7 days of delivery at support@skygong.com with your order number and photos of what was received. We will send the missing parts at no cost.
🏊 Pool Floats & Inflatables
How do I inflate my pool float or lounger?
Use an electric pump, hand pump, or air compressor with a standard nozzle. Inflate until firm but not rigid — stop before the product feels hard to the touch. Over-inflation in warm conditions can stress seams and cause failure. Do not use a high-pressure compressor directly against the valve.
Is a pump included with my purchase?
Pump inclusion varies by product and is listed under "Package Includes" in the product description. Some products include a hand pump; most do not. We recommend an electric pump for larger items such as oversized loungers and family pools.
What is the weight capacity of your floats?
Weight capacity varies by product and is listed in the specifications section of each product page. Do not exceed the stated weight capacity as this can cause seam failure or unexpected deflation.
What material are your pool floats made from?
Most products in our catalog are made from PVC (polyvinyl chloride) or vinyl — the industry standard for inflatable pool products. Material thickness and grade vary by product and are listed where available in the specifications section.
My float has a small leak. What should I do?
Use the repair patch included in the packaging. Inflate the product, locate the leak by submerging in water and watching for bubbles, dry the area completely, and apply the patch per the included instructions. If the leak is at a seam or valve and cannot be repaired with the patch, contact us at support@skygong.com with your order number and photos.
How do I deflate and store my float?
Open the valve fully and press or roll the float to expel air. Once deflated, fold neatly and store in a cool, dry location away from direct sunlight and heat. Avoid storing in a hot car or garage where temperatures can degrade PVC over time.
Can pool floats be used in saltwater or the ocean?
Most products are designed for pool use. If using in saltwater or ocean conditions, rinse thoroughly with fresh water after each use and dry completely before storing. Salt and UV exposure accelerate wear on PVC materials.
How do I clean my pool float?
Wipe down with a mild soap solution and rinse with clean water. Allow to dry fully before folding and storing. Avoid abrasive scrubbers, harsh chemical cleaners, or bleach-based products which can degrade the PVC surface and fade colors.
🏄 Paddle Boards
What skill level are your paddle boards suitable for?
Our 11'6" inflatable SUP paddle boards are designed for beginners to intermediate paddlers. The wide 32–34" deck provides exceptional stability on flat water, making them ideal for fishing, leisure touring, and learning. More experienced paddlers will also find them comfortable for extended flatwater sessions.
What is included with the paddle board?
Package contents vary by model and are listed under "Package Includes" on each product page. Most boards include the inflatable board, fins, a hand pump, a leash, a carry bag, and a repair kit. Some models include a paddle; others do not — check the product page before ordering.
What water pressure should I inflate the paddle board to?
Most inflatable SUP boards are designed to be inflated to 15–20 PSI. Refer to the inflation guide included with your board or the specifications on the product page. Do not exceed the maximum listed PSI. Under-inflation reduces stability and performance; over-inflation can damage the seams.
What water types are your paddle boards suitable for?
Our paddle boards are designed for calm flatwater use — lakes, bays, slow rivers, and protected coastal areas. They are not designed for surf, whitewater, or open ocean conditions.
How do I store my paddle board?
Deflate fully, rinse with fresh water, dry completely, and store rolled in the included carry bag. Store in a cool, dry location away from direct sunlight. Avoid leaving the board inflated in direct sun for extended periods as UV exposure and heat can affect the drop-stitch material over time.
👨👩👧 Family Pools & Kids Products
Are kiddie pools suitable for toddlers?
Age suitability is listed in the specifications on every product page. Most kiddie pools are suitable for toddlers and young children under adult supervision. Never leave children unattended in or around inflatable pools regardless of water depth.
How deep do your kiddie pools fill?
Fill depth varies by pool size and model. Maximum fill depth and pool dimensions are listed in the specifications section of each product page. Do not overfill — leave at least 6 inches from the water surface to the top of the pool wall.
How do I clean and store a kiddie pool at the end of the season?
Drain fully, rinse with clean water, and wipe down with a mild soap solution. Rinse again and dry completely before deflating and storing. Storing a damp pool can cause mildew on the interior surface. Store in a cool, dry location in the original packaging or a protective bag.
💳 Payment & Checkout
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, Afterpay, Zippay, Klarna, and Youpay. All transactions are processed securely at checkout.
Is your checkout secure?
Yes. Our store uses SSL encryption and checkout is powered by Shopify's secure payment infrastructure. We do not store your full payment details.
Can I use multiple discount codes on one order?
Only one discount code can be applied per order at checkout.
Do you offer buy now, pay later?
Yes — Afterpay, Zippay, Klarna, and Youpay are available at checkout where eligible. Payment plan options and eligibility are displayed during checkout.
🛠️ Warranty & After-Sales
Do your products come with a warranty?
All SkyGong products carry a 90-day warranty against manufacturing defects — including seam failures, defective valves, and material defects not caused by over-inflation, misuse, or sharp object contact. Normal wear, UV fading, and damage caused by improper use are not covered.
How do I make a warranty claim?
Email support@skygong.com with your order number, a description of the defect, and clear photos or a short video showing the issue. Our team will review your claim within 1–2 business days and advise on next steps.
What happens if my product is damaged during shipping?
Inspect your order upon delivery — before inflating. If anything is damaged, contact us within 7 days with photos of the damage and the outer packaging. We will arrange a replacement or full refund at no cost to you.
📬 Contact
Still have a question?
Email: support@skygong.com
Address: 8955 Curbaril Ave, Atascadero, CA 93422, USA
Support Hours: Monday–Saturday, 9 AM – 6 PM (PST)
We typically respond within 1–2 business days.