Refund policy
Our Commitment
At SkyGong, we want every purchase to exceed your expectations. If something is not right with your order — whether it is a pool lounger, a kiddie pool, a swim ring, or a paddle board — we will work with you to make it right.
30-Day Return Window
We accept return requests within 30 days of the delivery date.
To be eligible for a return, all of the following must apply:
- Item is unused and in its original condition — uninflated and unpackaged, or carefully re-packaged in its original materials
- Item shows no signs of inflation, water exposure, or outdoor use
- Item is in its original packaging with all parts, valves, repair patches, pumps, and accessories included
- Return request is submitted within 30 days of delivery
- Proof of purchase or order confirmation is provided
Important: Once a pool float, swim ring, kiddie pool, or inflatable lounger has been inflated and used in water, it is not eligible for return for hygiene and safety reasons, unless it arrives defective, damaged, or incorrect. Please inspect your item carefully before inflating to confirm it meets your expectations. For paddle boards, inspect the board, fins, pump, and leash before first use.
How to Start a Return
- Email support@skygong.com with your order number and reason for return
- Our team will review your request within 1–2 business days
- If approved, you will receive return instructions and the return shipping address
- Deflate, fold, and repack the item securely in its original packaging and ship using a trackable service within 7 days of receiving return approval
- Once we receive and inspect the item, we will process your refund
Do not ship items back without prior approval. Unauthorized returns may be refused or delayed.
Return Shipping Costs
| Return Reason | Who Pays Return Shipping |
|---|---|
| Defective, damaged, or punctured item | SkyGong covers return shipping |
| Wrong item received | SkyGong covers return shipping |
| Missing parts or incomplete order | SkyGong covers return shipping |
| Change of mind / no longer needed | Customer is responsible |
| Ordered wrong size or design | Customer is responsible |
Please note that return shipping for large items such as oversized family pools and paddle boards can be significant. We recommend reviewing all product dimensions and specifications carefully before purchasing.
Original outbound shipping fees are non-refundable unless the return is caused by our error.
Damaged, Defective, or Incorrect Items
Please inspect your order carefully upon delivery — before inflating. If your item arrives with punctures, tears, defective valves, incorrect color or design, or is different from what you ordered, contact us within 7 days of delivery at support@skygong.com with:
- Your order number
- Clear photos or videos of the defect, damage, or incorrect item
- Photos of the product and all packaging
- Photos of the shipping label
- A brief description of the problem
Once reviewed and approved, we will offer one of the following:
- Replacement of the item or missing parts
- Full or partial refund to your original payment method
- Store credit
Non-Returnable Items
The following are not eligible for return or refund:
- Items that have been inflated and used in water
- Items showing signs of outdoor use, sun damage, or physical damage caused by the customer
- Items returned without original packaging or with missing parts, valves, repair patches, or accessories
- Paddle boards with signs of water use, scratches, or fin installation
- Clearance or final sale items marked as non-returnable at time of purchase
- Gift cards
- Items returned without prior written approval from our support team
Refund Processing
Once your return is received and inspected, we will notify you by email of the outcome.
| Outcome | Timeline |
|---|---|
| Refund approved | Processed within 5–10 business days to your original payment method |
| Partial refund | Applied if item is returned with minor issues or missing accessories |
| Refund denied | Item returned to you at your expense if conditions are not met |
Please note that your bank or payment provider may require additional time to post the refund to your account after we process it.
Exchanges
We replace items only if they are defective, damaged, or incorrect. We do not offer exchanges for change of mind, color preference, or size. Contact us at support@skygong.com with your order number and photos of the problem to request an exchange.
Missing Parts or Accessories
If your order arrives with missing parts, repair patches, valves, fins, pumps, or accessories, contact us within 7 days of delivery with:
- Your order number
- Photos of what was received
- Description of what is missing
We will send the missing items or provide a suitable resolution at no additional cost.
Order Cancellations
Orders may be canceled within 2 hours of placement, provided the order has not yet been processed or dispatched. Email support@skygong.com immediately with your order number. Once an order has shipped, it cannot be canceled. You may request a return after delivery in accordance with this policy.
Contact Us
Email: support@skygong.com
Address: 8955 Curbaril Ave, Atascadero, CA 93422, USA
Support Hours: Monday–Saturday, 9 AM – 6 PM (PST)