Shipping policy

Order Processing Time

All orders are processed within 1–3 business days (Monday–Saturday, excluding U.S. federal holidays) after payment is confirmed. Processing includes order verification, quality inspection, packaging, and handoff to the carrier.

Orders placed on Sundays or public holidays will begin processing on the next business day. During peak summer season when demand for pool and outdoor products is highest, processing may take up to 3 business days.

You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Domestic Shipping — United States

Delivery estimates begin after order processing is complete. Actual delivery times may vary during peak summer season or due to carrier delays outside our control.

We currently ship to the contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, or APO/FPO addresses at this time.

International Shipping

We currently ship within the United States only. We do not offer international shipping at this time. Please check back — we hope to expand shipping destinations in the future.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24–48 hours for tracking information to update after your shipping confirmation is sent.

You can track your order anytime via our Order Tracking page or directly through the carrier's portal.

How Inflatables Are Packaged

Pool floats, inflatable loungers, swim rings, kiddie pools, and paddle boards are shipped deflated and folded or rolled in protective packaging. All products ship in their original manufacturer packaging where possible. Larger items — including oversized family pools, paddle boards, and multi-person floats — may ship in reinforced or oversized boxes.

Please inspect all packaging carefully upon delivery before discarding. Retain all original packaging and repair patches until you have confirmed the product is in satisfactory condition.

Large & Oversized Items

Some products — including XL family pools, paddle boards, and oversized loungers — are large or heavy items that may require additional preparation time before dispatch. These items ship via standard parcel or freight carrier depending on size and weight.

If your order qualifies for freight delivery, we will contact you to confirm delivery details before dispatch.

Multiple Shipments

If your order contains multiple items, they may ship separately depending on product size, warehouse availability, or carrier requirements. You will not be charged additional shipping fees beyond what was shown at checkout. Each shipment will have its own tracking number.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error after placing your order, please contact us immediately at support@skygong.com.

We will do our best to update the address before the order ships. Once an order has been dispatched, we cannot guarantee address changes. SkyGong is not responsible for packages lost or delayed due to an incorrect address provided at checkout.

Lost, Stolen, or Delayed Packages

If your tracking shows "Delivered" but you have not received your package, please:

1. Check with neighbors and your building's mailroom or front desk
2. Contact the shipping carrier directly with your tracking number
3. Wait 3 business days, as carriers occasionally update tracking prematurely

If your package is still missing after 3 business days, contact us at support@skygong.com and we will assist you.

Damaged Items During Shipping

Please inspect your order carefully upon delivery. If your item arrives damaged, defective, punctured, or with missing parts, contact us within 7 days of delivery at support@skygong.com with:

• Your order number
• Clear photos or videos of the damaged item and all packaging
• A brief description of the issue

Once reviewed, we will arrange a replacement, refund, or suitable resolution at no additional cost to you.

Order Cancellations

Orders may be canceled within 2 hours of placement, provided they have not yet entered processing. Please double-check your order details and shipping address before completing your purchase. To request a cancellation, email support@skygong.com with your order number as soon as possible.

Contact Us

Email: support@skygong.com
Address: 8955 Curbaril Ave, Atascadero, CA 93422, USA
Support Hours: Monday–Saturday, 9 AM – 6 PM (PST)